Blog
Insights & updates
Thoughts on AI safety, hallucination detection, and building reliable AI-powered customer support.
AI Safety
January 12, 2025
8 min read
Why AI Chatbots Hallucinate (And What to Do About It)
Large language models are incredibly fluent — but fluency is not accuracy. We break down the root causes of AI hallucination in customer support and explore practical strategies to detect and prevent incorrect answers from reaching your customers.
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Engineering
January 5, 2025
12 min read
How We Built a Real-Time Claim Verification Engine
A technical deep-dive into the architecture behind GroundTruth's verification pipeline. From claim extraction with LLMs to hybrid retrieval with FAISS and BM25, learn how we verify AI answers against a knowledge base in under two seconds.
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